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Shipping & Delivery

At SLJ Trusted Jewels, we aim to provide a safe, reliable, and efficient delivery service for all of our customers. This Shipping & Delivery Policy outlines our processes, delivery options, and important information regarding your orders.

1. Processing Time
  • Orders are typically processed within 1–2 business days after payment and identity verification.
  • Orders placed after 1:00 PM may be processed the next working day.
  • Orders are not processed or shipped on weekends or public holidays.
2. Delivery Methods
We use trusted delivery partners such as Royal Mail, DHL, and FedEx to ensure safe and secure delivery. Delivery options include:
  • Free Insured Delivery : 2–5 working days.
  • Next Day Delivery : Guaranteed by 1:00 PM the following working day (if placed before cut-off time).
  • Premium Delivery : Hand-delivered by our dedicated team (available in selected locations).
3. Shipping Rates
We do not sell or rent your personal data. However, we may share your information with:
  • Standard insured shipping is free of charge.
  • Express and premium delivery services may incur additional charges, which will be displayed at checkout.
4. Delivery Restrictions
  • Deliveries are made Monday to Friday only.
  • Orders placed on Friday may be shipped the following working day.
  • The delivery address must match the cardholder’s billing address for all online card payments.
5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the delivery progress.

6. Packaging

All products are packaged securely and discreetly to ensure safe delivery. Every shipment is fully insured until it reaches you.

7. Delays

While we strive to deliver orders on time, delays may occasionally occur due to courier issues, customs checks, or unforeseen events beyond our control.

8. Lost or Damaged Packages
  • In the rare event that a package is lost or damaged in transit, please contact us immediately.
  • All claims must be submitted within 7 days of the expected delivery date.
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